Whether you’re joining us for the very first time or are a Fringe regular, we want to make sure you have all of the information you need in order to best enjoy your experience with us. Here are the answers to our patrons’ most frequently asked questions. If your question isn’t listed here, please reach out to us via our contact form, and we’ll get back to you as soon as possible.

Where is FringeArts located? How do I enter your building?

Our building is located at 140 N Columbus Blvd, Philadelphia, PA 19106. We are on the corner of Race Street and Columbus Boulevard. The entrance to our building can be found in the middle of the Haas Biergarten, facing Race Street, under the large “FringeArts” sign. There is no public entrance off of the administrative parking lot. Click here for more information about how to get to FringeArts.

Wait, I walk in and step into – a restaurant?

That’s right! Our building is shared with our partner restaurant, Fringe Bar. When you walk in, you will see a restaurant/bar and might be greeted by one of Fringe Bar’s hosts. We invite you to come early to enjoy a drink or meal before a show.

Where is your Box Office?

Year round, our Box Office is located past the Fringe Bar host stand and just inside our main entrance. You will see a neon-lit Box Office sign hanging from the edge of Fringe Bar’s bar pointing you in the right direction. If you still can’t find it, feel free to ask one of the Fringe Bar hosts and they will show you the way!

Please note that this Box Office is only open an hour before the show. Tickets can be purchased online 24/7. If you cannot place an order online, you can contact us at PatronServices@FringeArts.com or by calling 215.413.1318. Outside of the Fringe Festival, we do not maintain a call center box office, but if you leave a message a member of our team will get back to you as soon as possible. 

During the Festival, we staff a box office off of our administrative parking lot where you can purchase tickets in person. Please note that this box office is only available at the building, enter the parking lot and follow signage to the box office. 

Where is your theater?

Our theater is right around the corner from the neon Box Office sign. There are signs pointing towards the restrooms and the theater entrances—simply walk down the hall and follow the signs. The theater can be accessed through Door 1 or Door 2 depending on the event, and there will always be an usher ready to let you in.

What is your COVID-19 policy?

In accordance with the latest local guidelines, masks are optional for upcoming performances at the FringeArts site, and drinks will be allowed inside the FringeArts Theater. Please note this is subject to change following the City’s COVID-19 Response Levels. Read more about our Health and Safety policy here.

What kind of ticket discounts do you offer? Do you have industry prices?

There are a number of ticket discounts available on a regular basis. FringeArts Members receive 20% off tickets to all events presented by FringeArts. Become a member here. We also offer a FringeACCESS membership for Pennsylvania ACCESS card holders. This membership gets you up to four (4) $2 tickets to all events presented by FringeArts. Become a FringeACCESS Member here. We also offer group discounts for groups of 10 people or more. Contact groupsales@fringearts.com for more information. 

For most shows, we offer a $15 Student & 25-and-Under ticket – just don’t forget to bring your Student ID with you when you pick up your ticket! 

We do offer industry rush tickets ! If you are an artist or work in the performing arts, you can purchase a ticket for $15 the day of a show (pending availability). Come to our Box Office 30 minutes before a performance, and ask for an industry rush ticket. Make sure you bring proof of industry with you—this can be a business card, a playbill with your name on it, or an email address that connects you to a performance institution (if you have questions about what kind of industry proof is accepted, don’t hesitate to contact us at PatronServices@FringeArts.com).

I’ve got my ticket. Where do I go?

Some people choose to print their tickets at home or bring the emailed confirmation ticket on their phone. We can also check you in at the door using your last name. 

Please double check the venue of your show before leaving the house. While the FringeArts theater is our headquarters, during the Fringe Festival we operate over 100 venues around the city, so make sure you are heading to the correct box office!

When do you open house doors?

That depends on the show! Most of the time we open our house doors approximately 30 minutes before the show starts, though there are some shows where we open closer to 15 minutes before start time. For Independent shows not at the FringeArts venue, doors time is at the discretion of the artist.

Where do I sit?

Anywhere! In our theater, seats are general admission. Some shows allow late seating if you arrive after a show has begun, and you will be seated by the House Manager at an appropriate time during the performance. Specific late seating information will be noted in advance on our website and in the Know Before You Go email ahead of each show. Our front row and back top row are best reserved for patrons with limited mobility, and you can contact our Box Office if you would like to ensure an accessible seat in advance.

Can I bring drinks and food into the theater?

Drinks are permitted in our theater, but food is to be eaten outside of performances!

It’s September. I want to see a Fringe Festival show – but it’s not in your building. Where do I go, pick up my tickets, and sit at that  venue?

During the Fringe Festival, we program so much incredible work that it couldn’t all possibly fit inside our theater. For programming happening off-site, you can visit the show page for each event at phillyfringe.org to find out where the show is and any venue-specific accessibility notes and reminders to consider. There will be a box office at each of the offsite venues where you can pick up or purchase your tickets. If you can’t find what you’re looking for, you can always call our Patron Services team at 215.413.1318. Most venues during the Fringe Festival are general admission, but we always recommend arriving early for the smoothest seating process. If you purchase tickets to a show in advance, you will receive a Know Before You Go email 24 hours before the performance with the venue address and any additional information. 

For shows in our Fringe Festival that are independently produced (not presented by FringeArts), we include all of the information about venue, ticketing, and accessibility that the artists have provided. If you have a question that you can’t answer by looking at their show page, the venue’s phone number will be listed on our website, so you can call them directly. You can also always give our Box Office a call at 215.413.1318 and we will help answer your question.

I’m an artist. How do I get my work in the Fringe Festival?

There are two sections of the Fringe Festival: one that is independently produced and one that is curated by the FringeArts programming team. Our independently produced Fringe Festival includes artists and makers from all over the region who register their shows so that in September, Philadelphia absolutely explodes with performance. Anyone can register their show in our Fringe Festival— register for our 2025 Fringe Festival here! 

If you are interested in inviting the FringeArts programming team to get to know you and your work, or would like to share past work with them, reach out to Programming@FringeArts.com.

I want to work for you. Where do I find job opportunities?

When we are hiring, we have open positions listed on our Career & Internships page on our site.

I want to be a volunteer. How do I get involved?

We are always looking for volunteers! To inquire about opportunities, email volunteer@fringearts.com. Check out our Volunteer page for more information!

I want to rent your space. How do I do that?

If you are interested in renting the FringeArts theater and/or Fringe Bar for a private event, please visit our Rentals page for more information and to fill out our rental inquiry form.

You guys are awesome. I work for a company that wants to sponsor your festivals. Who should I talk to about that?

To chat with our Development team about sponsorship opportunities, you can reach out to development@fringearts.com.