Whether you’re joining us for the very first time or often come see our work, we want to make sure you have all of the information you need in order to most enjoy your experience with us. Here are the answers to our patrons most frequently asked questions. If your question isn’t listed here, we want you to ask it! Reach out to our Patron Services team at 215-413-1318 and they can point you in the right direction.
Where is FringeArts located?
Our building is at 140 N Columbus Blvd, Philadelphia, PA 19106. We are on the corner of Race Street and Columbus Boulevard. You’ll know you’ve arrived when you reach the red brick building with “FringeArts” on our front awning.
Where do I park?
FringeArts is on the Delaware River Waterfront, and we’ve found that parking can be hard to come by. If you don’t want to pay for street parking on Columbus Blvd, or around the Old City neighborhood, we recommend parking at the Parkominium on 2nd Street, just north of Race. Parking there for FringeArts patrons is only $9 Monday-Thursday and $11 Friday-Sunday. If you choose to park at the Parkominium, make sure you ask one of the bartenders or hosts at our partner restaurant, La Peg, for a parking validation stamp.
If you use a wheelchair or need a wheelchair accessible parking space, we may be able to reserve a spot for you in our administrative lot with prior reservation. To reserve a spot, call our Patron Services team at least one week in advance of the show. Parking spots in our administrative lot are reserved for those who require mobility and/or wheelchair accessibility.
How do I enter your building?
The entrance to our building can be found in the middle of the Haas Biergarten, facing Race Street. There is no public entrance off of the administrative parking lot. The entrance to our building has a large “FringeArts” sign above the door!
Wait, I walk in and step into – a restaurant?
That’s right! Our building is shared with our partner restaurant, La Peg. When you walk in, you will see a restaurant/bar and might be greeted by one of La Peg’s hosts. Many of our patrons love coming early to enjoy a drink or a bite to eat before the show.
Where is your Box Office?
Our Box Office is located past the La Peg stand and directly in front of our main entrance. You will see a neon-lit Box Office sign hanging from the edge of La Peg’s bar pointing you in the right direction. If you still can’t find it, feel free to ask one of the La Peg hosts and they will show you the way!
Please note that this Box Office is only open an hour before the show. If you would like to purchase a ticket over the phone, you can always call our Box Office phone line and one of our Patron Services team members will help you. You are also always more than welcome to drop by our administrative offices between the hours of 10am and 6pm, and a member of the Patron Services team will sell you a ticket in person! To access our offices, go to the cement staircase off of our administrative parking lot and ring the call button on the outside wall to the right.
Where is your theater?
Our theater is right around the corner from the neon Box Office sign. There are signs pointing towards the restrooms and the theater entrances – simply walk down the hall and follow the signs. The theater can be accessed through Door 1 or Door 2 depending on the event, and there will always be an Usher ready to let you in.
What kind of ticket discounts do you offer? Do you have industry prices?
There are a number of discounts for our tickets that are available on a regular basis. If you are a FringeArts member, you get member discounts off of select tickets as part of your membership. For most shows we will offer a $15 Student & 25-and-Under ticket – just don’t forget to bring your Student ID with you when you pick up your ticket! We also offer a FringeACCESS membership at FringeArts – eligible to those who have a Pennsylvania or Philadelphia ACCESS card. This membership gets you up to four (4) $2 tickets to any of our curated programming.
We do offer industry prices for our work! If you work in the performing arts, you can purchase an industry rush ticket of $15 at the door (pending availability). This means you can come to our Box Office 30minutes before the show starts and ask for an industry rush ticket. Make sure you bring proof of industry with you – whether that be a business card, a playbill with your name on it, or an email address that connects you to a performance institution (if you have questions about what kind of industry proof is accepted, don’t hesitate to contact us at PatronServices@FringeArts.com.
I’ve got my ticket. Where do I go?
Some people choose to print their tickets at home or bring the emailed confirmation ticket on their phone. You should always go to the Box Office first before you go to the theater in order to exchange your ticket for a token. That token will get you into the theater! If you’ve elected to pick up your tickets at will call, or buy them in person before the show, you will be handed a token at the Box Office directly.
When do you open house doors?
That depends on the show! Most of the time we open our house doors approximately 30 minutes before the show starts, though there are some shows where we open closer to 15 minutes before start time. If you are a FringeArts member, make sure you let the Box Office know and you will receive a special purple token, which will allow you to enter the theater five minutes before the doors open to the public!
Where do I sit?
Anywhere! In our theater, seats are general admission. Some shows allow late seating if you arrive after a show has begun, and you will be seated by the House Manager at an appropriate time during the performance. Specific late seating information will be noted in advance on our website and in the Know Before You Go email ahead of each show. Our front row and back top row are best reserved for patrons with limited mobility, and you can contact our Box Office if you would like to ensure an accessible seat in advance.
Can I bring drinks and food into the theater?
You can usually bring a La Peg drink into the theater – simply ask your bartender to put it in a plastic cup. However, food from La Peg cannot travel with you into our theater. Occasionally we might program an event or festival in which very specific, designated food is allowed in our space. Any information about food and drink in the theater will be available on our website, in our Know Before You Go emails, and onsite at the Box Office.
It’s September. I want to see a Fringe Festival show – but it’s not in your building. Where do I go, pick up my tickets, and sit at that venue?
During our September Fringe Festival, we program so much incredible work that it couldn’t all possibly fit inside our theater. For programming happening off-site, you can visit the show page for each event on our website to find out where the show is and any venue-specific accessibility notes and reminders to consider. There will be a box office at all of the offsite venues – both curated and independent – where you can pick up or purchase your tickets. If you ever can’t find what you’re looking for, you can always call our Patron Services team. Most venues during the Fringe Festival are also general admission, but we always recommend arriving early for the smoothest seating process.
For shows in our Fringe Festival that are independently produced (as in, we didn’t curate them), we give you a run down of all of the information about venue, ticketing, and accessibility that the artists have provided. If you have a question that you can’t answer by looking at their show page, the venue’s phone number will be listed on our website – so you can call them directly. You can also always give our Box Office a call and we will reach out to the artist and venue to help you answer that question.
I’m an artist. How do I get my work in the Fringe Festival?
There are two sections of the Fringe Festival – one that is independently produced and one that is curated by the FringeArts programming team. Our independently produced Fringe Festival includes artists and makers from all over the region who register their shows so that in September, Philadelphia absolutely explodes with performance. Anyone can register their show in our Fringe Festival – registration begins in March and is open until June. Check out the Artists page on the website for more details!
If you are interested in inviting the FringeArts programming team to get to know you and your work, or would like to share past work with them, reach out to Programming@FringeArts.com.
Where do I go to learn more about a presented artist and their work?
There will always be introductory information to read through on our show event pages, which will not only include helpful information about ticketing and timing, but will include links to press and pages about the artist’s work. If you want to learn more you can explore the “Go Deeper” section of our website. There you will find our podcast, Happy Hour on the Fringe, where we have a drink with artists, community partners, and other Philadelphia talent about their work. You can also find our blog, where our staff and guest writers share insider looks at our upcoming programming and happenings. You will also find our Digital Playbills in this section, which include artist info, collaborator bios, contextual information and events, and anything else you might need to know about the show.
I want to rent your space. How do I do that?
If you want to rent our theater for an event, you will contact our Patron Services Manager, Mary Menchel at MaryM@FringeArts.com. If you want to rent La Peg for an event, you will contact them directly at Info@LaPegBrasserie.com. If you want to rent both our space AND La Peg’s space, contact MaryM@FringeArts.com. Please note that there are different rates per space.
You guys are awesome. I work for a company that wants to sponsor your festivals. Who should I talk to about that?
To chat with our Development team about sponsorship opportunities, you can reach out to our Development Director, Rachel Robinson at Rachel@FringeArts.com or visit this link to our sponsorship page on our website.
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